April 30, 2012 - Email Scams Circulating There are scam messages circulating claiming your email or webmail account needs to be verified and that you must take action immediately. No matter who these appear to be from, they are never legitimate. Read more ...

 January 21, 2012 - Privacy on Line We must reconsider the "third party" doctrine invented by lower courts in the US, which denies protection for information we share with trusted third parties like "cloud" services that host our email, photos, and documents. The argument must be not on keeping information secret, but on whether we take steps to preserve that information as private, not the "reasonable expectation of privacy.

 December 26, 2011 - A Merry Christmas to all and a Happy New Year,  

 July 26, 2011 - Make social media part of customer support ops Some contact centres haven’t even integrated customer e-mail communication, let alone social media channels, according to a new report from Constellation Research. Why there must be business roles and processes for inquiries coming through the likes of Facebook and Twitter. With the onset of social media as a channel through which companies want to communicate with customers, one analyst warns these new avenues have yet to be properly integrated into the business to ensure a consistency of experience. When a customer comment or complaint comes in via a social media site, such as Twitter or Facebook, Read more ...

 July 20, 2011 - How Motivation is Driven by Purpose